Shopeloura brings together a curated collection of premium eyewear and elegant abayas, thoughtfully selected for those who appreciate comfort, quality, modesty, and timeless style. Our FAQ section provides helpful information about our products, sizing, orders, delivery, payments, exchanges, and product care, so you can shop with confidence.

If you need any additional assistance or have a question about your order, our team is always happy to help. You can reach us through WhatsApp, our social media channels, or email, and we’ll be pleased to assist you.

PAYMENTS AND SAFETY

What payment methods does Shopeloura accept?

At Shopeloura, we provide convenient and secure payment options to make your shopping experience smooth and hassle-free. Available payment methods may include:

• Online Card Payment
• Cash on Delivery (COD) – available for UAE customers
• Bank Transfer
• Apple Pay
• Tabby – flexible installment payment options available at website checkout

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for eligible orders within the UAE, subject to the following conditions:

✔ COD is available to UAE customers only.
✔ Returning customers may use COD regardless of the order value.

These conditions help us confidently prepare and fulfill orders, especially items that are specially selected or prepared for our customers.

Can I pay through bank transfer?

Yes. Shopeloura accepts bank transfer as a secure payment option. After completing the transfer, customers can share the payment confirmation or proof of payment with our team.

Your order will be processed once the payment has been successfully verified and confirmed.

How do I confirm my payment?

After completing your online payment or bank transfer, please follow these simple steps:

✔ Share your payment screenshot or receipt with our team via WhatsApp at (+971 50 705 8452).
✔ Our team will verify the payment details.
✔ Once the payment is confirmed, your order will be officially processed.
✔ You will receive an order confirmation message from Shopeloura.

Is full payment required before delivery?

Payment requirements may vary depending on the payment method selected:

• Cash on Delivery (COD) — Payment is made upon delivery for eligible UAE customers.
• Online Payment / Apple Pay / Tabby — Payment is completed through the website checkout before the order is processed.

The applicable payment option will be displayed during checkout and confirmed when your order is placed.

Will I receive payment confirmation?

Yes. Once your payment has been successfully verified, Shopeloura will send you an official order confirmation via WhatsApp or email.

This confirmation lets you know that your order has been received and is being processed.

What happens if payment proof is not shared?

For orders requiring advance payment, the order will not be processed or confirmed until the payment proof has been received and successfully verified by our team.

Can I pay in installments?

Yes. Shopeloura offers Tabby installment payments, allowing eligible customers to split their purchase into smaller payments, subject to Tabby’s terms and approval.

📌 Tabby is available only when checking out directly through the Shopeloura website.

Do you accept online payments?

Yes. Shopeloura accepts secure online payments through:

• Apple Pay
• Visa
• Mastercard
• Tabby – installment payments for eligible customers

Available payment options will be displayed at checkout.

Is my payment data safe with you?

Yes. Protecting your payment information is very important to Shopeloura. We do not store or directly access your complete card details.

Online payments are processed through secure third-party payment providers using industry-standard security measures designed to protect your payment information during the transaction.

For your security, we recommend completing payments only through the official Shopeloura website and using the payment methods available at checkout.